Terms and Conditions of Sale

Last Updated: January 2026

1. The Purchase Contract

  • Ownership: All watches and goods remain the legal property of Wristique Ltd until payment has been received in full and cleared.
  • Authenticity: Wristique_UK guarantees that all pre-owned watches are 100% authentic items. We do not deal in fakes, copies, or watches with unauthorized aftermarket components.
  • Stock Availability: While we endeavour to keep our online inventory live and accurate, the acknowledgement of an order does not create a binding contract to supply if the item is no longer in stock.

2. Pricing and Payment

  • Currency: All prices are in GBP Sterling. International payments must be made in GBP, and the amount received by us must be net of any international bank transfer charges.
  • VAT Margin Scheme: Most pre-owned watches are sold under the UK VAT Margin Scheme. This means the advertised price is NET. As these are pre-owned goods, there is no VAT element within the price, and therefore no VAT is reclaimable by business customers.
  • Pricing Errors: We reserve the right to amend prices. In the unlikely event of a manifest pricing error, Wristique_UK is not liable to supply the watch at the incorrect price.
  • Payment Methods:
    • Bank Transfer: (BACS, CHAPS, or Faster Payments) – Preferred.
    • Cash: Accepted in person only, up to a maximum of £9,000, subject to AML (Anti-Money Laundering) checks and ID verification.
    • Cards/PayPal: Accepted for most stock items, subject to security screening.
  • Deposits: A 10% deposit is required to secure a stock item. Deposits for "Special Orders" or "Sourced Watches" are subject to separate negotiation and are generally non-refundable.

3. Delivery Policy

  • UK Shipping: We provide Free Delivery via Royal Mail Special Delivery (fully tracked and insured) for all watches within mainland UK. Watch accessories (boxes/winders) are subject to an £8.00 delivery charge.
  • Dispatch Times: Orders are typically dispatched within 24 hours of cleared payment.
  • Next Day Priority: Orders processed by 1:00 PM will be prioritised for next-day delivery (usually by 1:00 PM the following day).
  • Weekend Schedule: Orders purchased after 1:00 PM on a Friday will be dispatched on the following Monday.
  • International Buyers: Please contact [email protected] for a bespoke shipping and insurance quote prior to purchase.

4. Returns and Cancellations

  • Online Purchases: In accordance with UK Distance Selling regulations, watches bought without being seen in person carry a 14-day return policy (UK only).
  • Notification: You must inform Wristique_UK via phone (07931 734068) or email within 24 hours of receipt if you intend to return the item.
  • Condition: Returned watches must be unworn, unaltered, and with all protective stickers intact. It must be returned in the exact condition it was supplied.
  • Refund Process: Refunds are issued via the original payment method, less the cost of original postage/insurance.
  • Return Shipping: The buyer is responsible for return packaging and must use a fully insured, tracked service. Wristique_UK is not liable for loss or damage during return transit.
  • Exclusions: Watches bought in person (after physical inspection) and "Special Orders" (sourced specifically for a client) are exempt from return unless the goods are faulty or not as described.

5. Liability and Force Majeure

  • Wristique_UK is not responsible for delivery delays caused by Royal Mail or other external couriers.
  • We shall not be liable for any failure to perform our obligations due to "Events Outside Our Control" (e.g., transit strikes, severe weather, or postal interruptions).

 

Company Information

Trading Name: Wristique_UK

Legal Entity: Wristique Ltd (Company No: SC683910)

Registered Office: St Annes, Inverugie, Peterhead, Aberdeenshire, Scotland, AB42 3DE

Contact: [email protected] | 07931 734068